Part Time Customer Service Representative

Lawrenceville, GA 30044

Posted: 12/14/18 Industry: Customer Service Job Number: 18920 Pay Rate: 13.50
Monday through Friday 12: 00pm to 4: 00pm or 3: 00pm-7: 00pm
(Rotating Saturday's 9: 00am to 6: 00pm)

Duties and Responsibilities:
  • Assists customers with any questions regarding orders and concerns.
  • Provides all necessary support to customer through phone calls, faxes and email.
  • Routes calls to the appropriate resource when applicable.
  • Log all calls using a call management system.
  • Ensures excellent customer service by identifying and resolving customer related issues in accordance with company policies.

This position requires the following:
  • High School Diploma/GED
  • Previous Customer Service experience preferred.
  • Weekend shifts required and possible Holiday shifts required.
  • Proficient with Microsoft Office applications.
  • Basic data entry/keyboard skills.
  • Approaches all encounters with customers and coworkers in an attentive, friendly, courteous, and service-oriented manner.
  • Strong verbal/written communication abilities; effective interpersonal skills; strong attention to detail.
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